Josef Cook helped me in everything in a professional way. Very gentle and kind. thank you
Sep 24, 2025
5
correct indication and precise direction for all possible solutions at once.
Sep 18, 2025
5
Josef is always very helpful!
Aug 27, 2025
5
Josef is extremely knowledgeable and accommodating. He's continued to go the extra mile to ensure our HelpSpot experience is smooth and has exceeded my expectations for supporting out application.
Aug 26, 2025
5
Josef is always helpful and knowledgeable.
Aug 8, 2025
5
Fast and high-quality answers!
Aug 4, 2025
5
Fast
Aug 1, 2025
5
Technician understood issue and was able to correct it on initial attempt.
Jul 23, 2025
5
quick feedback and resolution of the issue
Jul 21, 2025
5
Nice contact, very quick anwers - and most important: the right answers! :-)
Jul 17, 2025
5
Super fast and super helpful!
Jul 14, 2025
5
Josef is always great to work with. Fast, friendly, and always has the right answer.
Jul 9, 2025
5
Felt like the tech really wanted to solve my problem. And he did solve my problem. Things are still working. Even after the long weekend.
Jul 7, 2025
5
They answered my question and gave me an example of what I needed to do!
Jul 2, 2025
5
Quick responses!
Jun 12, 2025
5
Josef is awesome! Super knowledgeable. Thank you!
Jun 11, 2025
5
Josef setup a trigger to prevent auto-reply responses with other auto-reply helpdesk emails.
Thanks Josef!
Jun 10, 2025
5
Matt was extremely helpful and quickly identified the problem I was having. I was very lucky to have been assigned to his queue.
Jun 9, 2025
5
Thanks for the quick response and detailed suggestions.
Jun 6, 2025
5
Great knowledge!
Jun 5, 2025
5
Always a pleasure dealing with Josef and knowing he has some great resources behind the scenes to assist in any case where it goes a bit further than expected.
Jun 3, 2025
5
Josef was quick to repond. The issue seemed to fix itself. Thanks!
May 23, 2025
5
Fast support. Thank you
May 22, 2025
5
As always you all are very helpful in explaining things to someone who is not techy
May 20, 2025
4
It took several weeks to get a reply at one point. This was due to misconfigured reminders, but still - weeks!
May 14, 2025
5
Josef is always very kind and helpful with breaking down my questions and helping me understand the more complicated technical issues.
May 13, 2025
5
Josef was very helpful as he always is!
May 13, 2025
4
Quick response
May 9, 2025
5
Fast, efficient support.
May 6, 2025
5
Josef was super friendly and was able to find the problem very fast! Good experience all around. 👍
May 6, 2025
5
Josef is always great to work with. He's detailed, quick, and goes the extra mile.
May 2, 2025
5
Support was quick, thorough, and professional!
May 1, 2025
5
It was concise and Joseph had advised that they had tested it too
May 1, 2025
5
Fast response, and I was able to fix my issue straight away with your assistance.
Apr 27, 2025
5
Josef spent a lot of time on the call helping me and my company sort out our issue and I highly appreciate that. I feel he had gone above and beyond for me since the problem stemmed from something on our end that we neglected until it was too late.
Apr 23, 2025
5
Quick reply
Apr 22, 2025
5
Fast and very helpful
Apr 21, 2025
5
Josef has helped me with multiple requests at this point and has gone above and beyond to help fix issues and improve our processes!
Apr 9, 2025
5
Responsiveness, and great information!
Mar 28, 2025
5
Quick, helpful response.
Mar 28, 2025
5
Great service!
Mar 20, 2025
5
I really enjoy working with Josef. He has been a tremendous help to me, as well as some of the customizations I have attempted to deploy. If he doesn't have the answer he can always tap the right resource to get the answers I need!
Mar 20, 2025
4
A quicker response would have been much better, we couldn't send out emails for almost 24 hours, until we got the needed responses.
Mar 14, 2025
5
Thank you!
Mar 10, 2025
5
Very clear
Tks a lot
Mar 5, 2025
4
The response time was a bit slower than usual, and I could not make much sense of the answer as I am not a computer expert who understand how to generate API tokens
Mar 4, 2025
5
Josef was very quick to response & resolve the issue!
Feb 28, 2025
5
Thanks
Feb 13, 2025
5
Quick responses to questions, with detailed explanations and the engineer knew exactly what the issue was at first glance.
Feb 11, 2025
5
Josef is fantastic - great help to us.
Feb 6, 2025
5
prompt and effective!
Feb 1, 2025
5
Fast resolution!
Jan 31, 2025
5
Josef was very knowledgeable and resolved the issue quickly.
Jan 30, 2025
5
The patience and willingness to repeat the steps as needed for me to understand the process.
Jan 24, 2025
5
Joseph was great in thinking through a problem I had and offered me a true sounding board on how to extend Helpspot's strengths.
Jan 24, 2025
5
Thank you for your professional support.
Jan 23, 2025
5
Josef is always a pleasure to work with
Jan 21, 2025
5
Team did get back to me with a proposed fix for a future release, and an offer to buy special project hours to fix it right now.
Jan 21, 2025
5
response time
Jan 8, 2025
5
Accuracy of resolution.
Dec 17, 2024
5
Helpful suggestions!
Dec 5, 2024
5
Learned so many new tricks in such a brief time. Josef was great!
Nov 26, 2024
5
Quick response and as good solution as possible regarding my request..
Nov 26, 2024
5
Quick response and an answer that was helpful
Nov 21, 2024
5
Very timely response and the support team is always very nice to work with.
Nov 16, 2024
5
The speed it took Matt to resolve it. Keep up the good work!
Oct 31, 2024
5
Problem soleved, even if not immediatele.
Oct 29, 2024
5
Found the problem quickly, explained it clearly, and fixed the problem.
Oct 16, 2024
5
Response speed
Oct 10, 2024
5
I appreciate the extremely fast response! - thanks
Sep 26, 2024
5
Josef is always responsive and very helpful with the questions I ask.
Sep 18, 2024
5
Thanks for responding so quickly to fix the bug!
Sep 13, 2024
4
great help
Sep 13, 2024
5
Knowledge of their product and great response! Griendly and easy to work with!
Aug 29, 2024
5
The instructions worked and the follow-up was incredible.
Aug 22, 2024
5
Once again Josef amazed me with his knowledge and his great customer service. It was a good experience and I am glad we use Helpspot
Aug 15, 2024
5
Josef is always a great help!
Aug 7, 2024
5
Josef always provides prompt, thorough, professional support in the friendliest of ways. Many thanks, Josef!
Aug 7, 2024
5
Quick response with a real person.
Jul 25, 2024
5
He was very kind and patient; he really took time out of his day to answer all my questions!
Jul 15, 2024
5
Josef is always very helpful and has been over the past few years
Jul 9, 2024
5
Prompt help and accurate advice again from Josef, thank you very much. Very much appreciated.
Jul 9, 2024
5
Good explanations, in depth which is what I was looking for.
Jul 8, 2024
5
Received a quick and very helpful response from Josef.
Jul 2, 2024
5
Helped me configure everything i needed in a timely manner
Jul 2, 2024
5
Josef solved the problem we called about, and was very knowledgeable about the code and walked our intern through the process of creating secondary portals
Jun 28, 2024
5
Thank you Josef for your prompt help and attention as always.
Jun 27, 2024
4
Good instruction to solve a problem we had with connecting g-mail to HelpSpot.
Jun 27, 2024
5
Great support as always!
Jun 25, 2024
5
Josef went above and beyond to answer my questions and even offer suggestions for my task.
Jun 19, 2024
5
Quick response and very detailed.
Jun 18, 2024
5
Brilliant as always!
Jun 7, 2024
5
Very helpful, I found what I needed.
Jun 5, 2024
5
Josef did a fantastic job helping me get the issue resolved! Especially considering I botched the Zoom session, so I didn't have access to my Mic (I was on my VM), and I joined from my browser. :)
May 31, 2024
5
Josef-> crack!!
May 31, 2024
4
It solves the issue, but no information was gived related to the main problem.
May 15, 2024
5
Always helpful thank you.
May 15, 2024
5
Josef and the team very responsive. Thank you!
May 9, 2024
5
Quick and very helpful! As usual :-)!
Apr 29, 2024
5
Great as always!
Apr 23, 2024
5
Best support ever! Quick and helpful.
Apr 19, 2024
5
Always a pleasure to deal with Josef. Quick and efficient!
Apr 18, 2024
4
Dave was great on the phone and Zoom call. We couldn't quite find a way to get the reporting I want out of Helpspot, but I appreciated the time spent with me to take a look.
Apr 17, 2024
5
Speedy answer
Apr 16, 2024
5
A straightforward and comprehensible response. The process is simple, and the program is working as I expected now.
Apr 15, 2024
4
Since I contacted you about how the survey works, I wanted to test and see what happens when I was presented with the survey. I didn't realize the survey provides a response box too. And it looks like my response is tied directly to my ticket. I'll check the ticket and see if that is the case. Thank you
Apr 12, 2024
5
it was quick and helpful advice
Apr 11, 2024
5
Josef was a great help. Super patient and explained things very clearly.
Thank you for all the help!
Apr 10, 2024
5
thanks!
Apr 10, 2024
5
Matt has been helpful
Apr 5, 2024
5
Response from Josef and Userscape team was super helpful (as usual). Thanks!
Tony
Apr 4, 2024
5
Quick assistance! Thanks!
Apr 4, 2024
5
Helpful as always!
Apr 3, 2024
5
Thanks!
Apr 3, 2024
5
completeness of response and speed
Apr 2, 2024
5
Josef is always happy to help!
Mar 29, 2024
5
Josef was prompt with his response and provided exactly what we needed and how to implement it.
Perfect. Thanks for all of your assistance.
Mar 26, 2024
5
Josef did a great job. Not only did he fix my problem but he explained everything he had me do. I learned a lot on the call.
Mar 21, 2024
5
Friendly, quick and problem solved...
Mar 19, 2024
5
Josef always goes the extra mile for us & knows exactly where to go to fix our issues quickly.
Mar 18, 2024
4
Thanks for the clear explanation on not being able to unsub easily.
Thx,
Mac
Mar 8, 2024
5
Resolving my issue very quickly! Great communication too.
Mar 6, 2024
5
They dug deep. Brought in resources needed to figure out my problem. Came up with a fix. I felt like they really wanted to solve my problem.
As good of an experience, given that I'm calling support, I could have had.
David
Feb 28, 2024
5
Absolutely happy with Josef. Knowledgeable, professional & goes above & beyond each time for CDC.
Feb 26, 2024
5
The quick response from Josef. Thanks! Tony
Feb 23, 2024
5
Thanks you so much Josef for your great help!!
Feb 22, 2024
5
The response time and answers are exactly what I need, great support!!
Feb 20, 2024
5
Matt from Tech Support has been super helpful, incredibly courteous, and got the job done right.
Feb 16, 2024
5
I received great advice and detailed explanation of services available.
Feb 12, 2024
5
Was a quick response. Greatly appreciated.
Feb 8, 2024
5
The tech was able to explain to me how the Based On reports works. He return my call the same day.
Feb 7, 2024
5
Always includes options to self fix!
Feb 6, 2024
5
It was fixed only after you guys helped
Jan 30, 2024
5
Always receive prompt responses from Josef and the Userscape team.
Jan 26, 2024
5
Jusef directed me to the right place immediately. He's been great to work with!
Jan 24, 2024
5
Responses were quick and the information was thorough. Thanks!
Jan 23, 2024
5
Josef stuck around for the entire completion of the upgrade even when we had problems. He went above & beyond.
Jan 23, 2024
5
They responded promptly and gave great information
Jan 19, 2024
5
Matt was very quick and very helpful! Answered my question and resolved my issue!
Jan 11, 2024
5
Comprehensive and prompt explanations ?
Jan 10, 2024
5
Great feedback and clarified a needed documentation update.
Jan 9, 2024
5
Always prompt responses and feedback from Josef, Ian and the team at Userscape. Thank you! We appreciate it.
Jan 4, 2024
5
Once again, Josef came in like a superhero and solved all of my problems. We appreciate him and the rest of the HelpSpot team so much!!
Dec 22, 2023
5
Thanks Again Josef! It's always great working with you and with everyone else at Userscape Support.
Dec 22, 2023
5
There is always a solution, with clear examples to follow. Great support from Josef and the team
Dec 15, 2023
5
Always good.
Dec 14, 2023
5
fast response! Had all the info I needed
Dec 13, 2023
5
Seriously love the support. I have never not found some sort of solution for random situations with the software. :)
Dec 13, 2023
5
Working with someone who knew their product and how it worked with Hoogle Workspace e and was willing to hang in until I understood!!!
Dec 8, 2023
5
Overall experience and time to get the issue resolved were great.
Dec 1, 2023
5
Both quick and helpful responses!
Nov 30, 2023
5
Fast reply and very useful information. Thanks!
Josef is the best :-)!!
Nov 29, 2023
5
very detail instructions that were easy to follow, thank you!
Nov 22, 2023
5
Matt, Josef and the team very responsive to the help we needed.
Nov 16, 2023
5
quick and professional
Nov 13, 2023
5
Josef was helpful. We could not resolve the issue due to software limitations, but he tried his best.
Nov 9, 2023
4
The code example I received, which helped.
Nov 9, 2023
5
Wonderful support!
Nov 7, 2023
5
Fast and professional!
Nov 3, 2023
5
very helpful, solved my problem quickly and efficiently. Matt was pleasant and easy to communicate with.
Oct 26, 2023
5
Fast and helpful response.
Oct 26, 2023
5
Josef provided the information needed. Thank you!
Oct 25, 2023
5
Great and quick support!
Oct 25, 2023
5
Help from Josef was quick and took care of our new staff member. Thanks Josef!
Oct 18, 2023
5
Fast, friendly communications that solved my problem.
Oct 16, 2023
5
Great service as usual. Support staff were knowledgeable and helpful.
Oct 12, 2023
5
Figuring out the time drift was a nice catch! Quality tech work, right there.
Oct 11, 2023
5
Got a quick and detailed answer.
Oct 10, 2023
5
Always great work!
Oct 6, 2023
5
Friendly, helpful and quick response
Oct 5, 2023
5
Fast and detailed answer. Thanks a lot!
Oct 5, 2023
5
Kind, fast and uncomplicated help.
Oct 5, 2023
5
Super responsive
Oct 5, 2023
5
Very detailed reply
Sep 28, 2023
5
Clear answers to specific questions. Thanks!
Sep 21, 2023
5
Josef was super helpful, as always. He had my problem solved very quickly. Thank you!!
Sep 20, 2023
5
Josef gave a very detailed explanation as to what the problem was and how it was fixed. Much Appreciated.
-Mac
Sep 18, 2023
5
Thanks!
Sep 14, 2023
5
Professionals who have an understanding of what they're doing.
Sep 12, 2023
5
Promptness!
Sep 11, 2023
5
Very thorough reply
Sep 11, 2023
5
It was great, however, it would be even better if there was less back-and-forth to identify the account (I think it's because we have two).
Sep 8, 2023
5
Josef was amazingly patient and helpful.
Sep 5, 2023
5
help as always
Aug 29, 2023
5
Great support great communication... Josef and Matt are great to deal with!
Aug 29, 2023
5
Fast and friendly service as usual.
Aug 25, 2023
5
Very friendly and knowledgeable technician. He was able to answer all my questions and get us up and running very quickly.
Aug 25, 2023
5
Josef's knowledge and patience
Aug 24, 2023
4
The support itself was great - timely and actually helpful. I only rated it as "Good" however, because I was surprised that the program didn't already accommodate some of the items I needed help with: such as pagination for LDAP results in Live Lookup.
Aug 22, 2023
5
Quickly got someone when we called and he knew exactly what the issue was and fixed it over the phone!
Aug 22, 2023
5
Always follows up and extremely helpful and knowledgeable
Aug 17, 2023
4
Not all is solved, but at least had a good answer
Aug 8, 2023
5
quick and solved my problem
Aug 8, 2023
5
Once we got on a call, the issue was easily found.
Aug 3, 2023
5
He took the time to look into the issue and reach out to those who would have the answer. He followed up with me before closing the help ticket.
Jul 26, 2023
5
Josef provided a detailed explanation and solution.
Jul 25, 2023
5
Quick response, directly addressed the issue I was having, provided alternate routes.
Jul 21, 2023
5
Quick and good answer
Jul 18, 2023
5
Quick resolution.
Jul 11, 2023
5
Thank you for the fast answer!
Jun 30, 2023
5
Quick response, helpful suggestions. Just great!
Jun 29, 2023
5
Took care of my request quickly. Thank you!
Jun 29, 2023
5
I've received a comprehensive answer in a very timely manner.
Jun 23, 2023
5
Good response to the need, and understand the environment well.
Jun 16, 2023
5
Quick and helpful
Jun 15, 2023
5
Though the link seemed to be for an older IIS version, the advice was exactly what was needed. Though sending the sort order change in that query string format led to the issue.
Jun 15, 2023
5
Quick and reliable as always!
Jun 2, 2023
5
Fast and kind support. Josef did everything he could to help me as soon as possible.
May 24, 2023
5
Thanks!
May 16, 2023
5
Josef is fantastic to deal with.
Apr 27, 2023
5
Thank you Josef.
Apr 24, 2023
5
Josef is awesome!
Apr 20, 2023
5
Quick response and the solution worked great
Apr 20, 2023
5
Josef and the team are the BEST!!!!!
Apr 11, 2023
5
great assistance , thank you!
Apr 7, 2023
5
Josef was awesome and very informative on why a certain "feature" was behaving the way it was. Much appreciated on getting to the bottom of the issue.
Apr 5, 2023
5
Between Josef for my issues and Matt for my escalations you guys have been fantastic to work with and I couldn't ask for a better partner. Thank you very much guys!
Mar 9, 2023
5
very helpful and answered all of my questions :)
Feb 24, 2023
5
Very quick response, customer rep actually spent time to think about my problem and followed up a week later.
Feb 22, 2023
5
Quick, informed, friendly.
Feb 21, 2023
5
quick and accurate responses.! thanks
Feb 16, 2023
5
I've worked with Josef a few times now and he is always very friendly, knowledgeable, and helpful!
Feb 16, 2023
5
Helpful, accurate and prompt.
Feb 7, 2023
5
Speed and accuracy for the response.
Feb 3, 2023
5
Love dealing with the team
Feb 1, 2023
5
Josef is very helpful and informative
Jan 31, 2023
5
Very helpful and detailed answer.I feel understood and taken seriously. I really appreciate your support. Thanks a lot!
Jan 31, 2023
5
I can always rely on the Helpspot support team!
Jan 27, 2023
4
I'm glad that the reply came fast and it was super friendly and helpful, however I would love to see less typos, cause it was a bit difficult to see what was meant since I was already tired after all day of work.
Jan 25, 2023
5
Josef was very helpful and understanding of our situation. He followed up in a timely manner and resolved our issue quickly.
Jan 20, 2023
5
Thank you for your persistence in helping us to get over our hurdle of setting up a secondary portal.
Jan 20, 2023
5
Fantastic support! Thank you!
Jan 20, 2023
5
Josef was beyond helpful. Very pleased with the resolution of this case.
Jan 19, 2023
5
Pointed me right to the information I needed to fix my problem.
