How likely are you to recommend Thermostat to a friend or colleague?
— Very unlikely
Very likely —
What is the most important reason for your score?
You entered a 7 or 8. A passive customer. Thermostat lets you write a custom message just for passives to offer information or resources to help move them to promoters.
Hey, you entered a score between 0 and 6. That's what's called a detractor. You can provide a custom thank you message like this for detractors offering more support or training. Whatever you like in order to try and start turning these customers into promoters ASAP!