Wow you entered a 9 or 10. You can use a custom message just for promoters to encourage them to refer you to others or just to give a big ole' thanks!
You entered a 7 or 8. A passive customer. Thermostat lets you write a custom message just for passives to offer information or resources to help move them to promoters.
Hey, you entered a score between 0 and 6. That's what's called a detractor. You can provide a custom thank you message like this for detractors offering more support or training. Whatever you like in order to try and start turning these customers into promoters ASAP!