Paying customers aren't always happy customers
Our NPS software uses simple
one question
surveys to show you
exactly where your business is headed. Free forever.
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One Question
There's no need to bother your customers with long surveys. Thermostat's NPS surveys are just one question and an optional feedback box.
One Number to Track
Your surveys create a single Net Promoter Score (NPS) score. One number for you to track. One number that anyone in your organization can understand and utilize.
Four Ways to Administer NPS Surveys
Upload your customer emails to Thermostat and survey them instantly or evenly over time.
Sign Up To Try ItPopup
Embed the survey into your website or SaaS app with full control over branding and popup frequency.
Try It
API +
Instantly send surveys via API, native integrations, and through actions in over 1,000 apps via Zapier.
ConnectThermostat NPS Software Tour
With Thermostat NPS survey software you get a simple, flexible, and powerful NPS survey platform.
Clear Reporting
All the information you need about your customers on one simple screen, with integrated filtering and comparisons.
Customer Sat Focus
Unlike general purpose survey tools, our NPS survey software creates reports tailored specifically to the Net Promoter System.
Filters
View your data by custom field, date, and meta information like country.
No Limits
We store your data forever making it easy to watch trends over the years.
Easy Comparison View
The report page integrates a comparison view allowing you to see your customer scores from multiple angles at once.
Segments
The comparison graphs make it easy to understand customer satisfaction by segments such as paid vs trial, high spend vs low spend, acquisition date, and more.
Morning Update
Start your morning with an email from the Thermostat NPS software detailing your survey's latest score and feedback.
Daily or Weekly
Choose to receive the morning updates on a daily or weekly basis.
Define Your Fields
Store any additional metadata with each response. Text, numbers, dates, and lists are all supported.
Segment By Custom Fields
Providing custom fields allows Thermostat to display your scores broken down by field values.
Gather Qualitative Data
Optionally ask customers for feedback on their score, or change the question to meet your goals.
Track Important Feedback
Quickly star important feedback making it easy to find later.
Filter
Quickly filter feedback by score type, date, custom fields and more to find exactly what you need.
Reply
Quickly respond to feedback to start a conversation with customers.
Optionally Anonymous
Configure surveys to collect scores and feedback without any additional customer meta data such as name or email.
Provide The Right Message
Adjust the feedback question and thank you message shown after a survey is completed based on the score of the response.Ask your biggest fans for a testimonial, provide support to people who are unhappy.
The Right Ask
Change the question based on the responders score or choose to not ask for feedback at all.
Reply via Email
Quickly email back customers regarding their feedback. They'll receive a copy of their feedback for context as well.
Your Email Address
Set the reply-to email address so that replies to your responses are delivered directly to you or your support team.
Automatic Drip Surveys
Upload your customer emails and we'll email a percentage of them every day based on your survey frequency and spending limits. Create a continuous feedback loop.
Instant Surveys
Manually email a survey to your customers on demand.
Make It Yours
Customize the survey emails with your logo and descriptive text.
Your Email Address
Set the reply-to email address so that replies to your responses are delivered directly to you or your support team.
Use Your Own Email
Want to send survey emails out through your own internal system, Mailchimp, Shopify, or some other solution? No problem, we provide you with the basic HTML template you can customize and embed into your own email solution.
Perfect for SaaS/E-Commerce
Let our embed automatically survey your customers as they use your application. Customers are surveyed based on the frequencies and budget you set.
Theme
Modify the colors of your Net Promoter Score (NPS) survey form to match your brand.
Works Everywhere
Use a good old fashioned link anywhere you want to survey. Display it on a screen at a conference, post it in a forum, on Twitter, in an email.
Data Collection
Pass in data such as email address, name, and custom field values to collect all the data.
Make It Your Own
Theme your survey page to match your brand with custom colors, logo, and background images.
Embed Theme
Match the embed popup to your brand's colors.
Celebrate Your Success
Optionally share your results publicly with full controls on if passive and detractor feedback should be shared. See an example .
Social
Links to your share page provide dynamically generated images making your page look great when previewed on social media, in Slack, and elsewhere.
Campaign Integrations
Synchronize your customers via direct integrations with Stripe, Mailchimp, ConvertKit, and Drip. Synchronized customers will be email surveyed on the schedule you define.
Maximum Flexibility
Instantly send surveys, add emails to campaigns, receive response results and more in over 1,500 applications via Zapier.
Full API
Send surveys and access survey results programmatically to create tight integrations with your website, e-commerce store, or mobile app.
Zapier Integrations
Use Zapier to connect Thermostat with over 1,000 services such as MailChimp, Salesforce, and more.
Let's get started with Thermostat NPS Software
Simple, all-inclusive pricing.
Free |
Pro |
Premium |
Enterprise |
|
|---|---|---|---|---|
| Monthly pricing |
$
0
free forever
|
$
49
/mo
billed monthly
|
$
99
/mo
billed monthly
|
$
199
/mo
billed monthly
|
| Users | 1 | 1 | 5 | 25 |
| Surveys | 1 | 5 | 20 | 50 |
|
Monthly Surveys Administered
The limit on the number of times a survey is administered via email, embed, link, or API during a month.
|
200 /mo | 2,000 /mo | 5,000 /mo | 10,000 /mo |
| Administer surveys via a variety of methods | ||||
| Link | ||||
| Embed | ||||
| - | ||||
| API | - | |||
| All the features you need | ||||
| Response History | 4 Months | Forever | Forever | Forever |
| Full Reporting | ||||
| Daily Snapshot Email | ||||
| Custom Theming | ||||
| Integrated Sharing | ||||
| Respond to Feedback | - | |||
| Custom Fields | - | |||
| API Access | - | |||
| Integrations | - | |||
| Zapier | - | |||
| We're here to help | ||||
| Email Support | ||||
| Priority Email Support | - | |||
| Phone Support | - | - | ||
| Concierge Onboarding | - | - | - | |
FreeForever
Start
|
Pro
$49 per month
Start
|
Premium
$99 per month
Start
|
Enterprise
$199 per month
Start
|
|
30 Day Money Back Guarantee
If you're unhappy with Thermostat for any reason in the first 30 days we'll refund your purchase. Hassle free.
Pricing FAQ
Do you offer plans larger than Enterprise?
Yes, we have plans up to 80,000 surveys a month. If you need a larger plan please contact us and we'll be happy to work with you.
Do you have a free software trial?
Not currently, but feel free to sign up for the free plan to get started. You can always move up to a paid plan in the future.
When am I billed?
You'll be billed as soon as you sign up on a paid plan and every month/year thereafter. You can cancel at anytime.