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How to Boost Customer Loyalty and Build Relationships

Is it possible to nurture powerful customer loyalty when you’re running a large company, or even an online business? Yes–and here’s how.

10 Key Metrics Every Business Owner Needs to Measure

Net Promoter Score (NPS)...Customer Acquisition Cost (CAC)...Customer Lifetime Value (CLTV)....Which metrics are really that important? Here are 10.

Just Getting Started on Net Promoter Score? Here's Where to Begin

If you’re a newbie to Net Promoter Score, don’t skip these foundational strategies for getting started on this powerful metric.

eNPS 101: How To Conduct a Survey of Employee Satisfaction

How do you conduct a survey of your employees to get accurate insight into how satisfied they really are working for you?

How Do You Measure Up? Comparing Your Customer Satisfaction Averages to Industry Benchmarks

How are you measuring up to the competition? Take a look at how your customer satisfaction and loyalty compare to industry benchmarks.

Creating an Effective Customer Satisfaction Survey

An effective customer satisfaction survey will deliver valuable insights and actionable feedback for your brand. Here’s how to create one.

Making NPS (Net Promoter Score) A Part of Your Company Culture

Companies that make NPS a core part of their culture thrive. Find out why — and how to spearhead a movement in your company.

3 Strategies for Lifting Your Retention Rate

Good customer retention can provide steady, consistent growth and “good profits.” Here are 3 strategies for lifting your retention rates.

CSAT, NPS, & CES: A Breakdown of Need-to-Know Customer Satisfaction Metrics

Consider this your definitive breakdown of the three most important customer satisfaction metrics: CSAT, NPS, and CES.

What is NPS? 7 Things Customer Survey Newbies Should Know

What is NPS? Here are 7 things you should know before you get started on measuring this valuable metric.

7 Tips for Making Your NPS Feedback Actionable

You’ve collected NPS feedback — now, how do you turn that into actionable steps for improving your business?

Closing the Dreaded “Gap Year” in Your Sales Funnel with an NPS Survey

Is your sales funnel suffering from a “gap year”? Learn how to close the gap with an insight-boosting NPS survey.

10 Great Survey Questions That Will Help You Increase Loyalty In 2019

In this guide, we’ll look at 10 great survey questions that will help you better understand your customers and increase customer loyalty in 2019.

What Is Your Customer Retention Rate? (And Why Is It A BIG Deal?)

In this guide, we teach you how to measure your customer retention rate, how to improve it, and how to use it to grow your business.

How To Understand, Measure & Utilize Net Promoter Score

Everything you need to know about Net Promoter Score (NPS). Learn how NPS helps you measure and improve customer satisfaction.

The Complete Guide To Measuring & Improving Customer Satisfaction

U.S companies lose $75 Billion per year due to low customer satisfaction. Learn how to flip the income curve by measuring and improving customer satisfaction.

The "Windup" Strategy

Why does your software company have to grow fast?

How is NPS Linked to Revenue? A Deeper Look at Net Promoter Score & Profits

NPS sounds like a great idea...but does it deliver on helping to build a profitable business?