Is it possible to nurture powerful customer loyalty when you’re running a large company, or even an online business? Yes–and here’s how.
Net Promoter Score (NPS)...Customer Acquisition Cost (CAC)...Customer Lifetime Value (CLTV)....Which metrics are really that important? Here are 10.
If you’re a newbie to Net Promoter Score, don’t skip these foundational strategies for getting started on this powerful metric.
How do you conduct a survey of your employees to get accurate insight into how satisfied they really are working for you?
How are you measuring up to the competition? Take a look at how your customer satisfaction and loyalty compare to industry benchmarks.
An effective customer satisfaction survey will deliver valuable insights and actionable feedback for your brand. Here’s how to create one.
Companies that make NPS a core part of their culture thrive. Find out why — and how to spearhead a movement in your company.
Good customer retention can provide steady, consistent growth and “good profits.” Here are 3 strategies for lifting your retention rates.
Consider this your definitive breakdown of the three most important customer satisfaction metrics: CSAT, NPS, and CES.
What is NPS? Here are 7 things you should know before you get started on measuring this valuable metric.
You’ve collected NPS feedback — now, how do you turn that into actionable steps for improving your business?
Is your sales funnel suffering from a “gap year”? Learn how to close the gap with an insight-boosting NPS survey.
In this guide, we’ll look at 10 great survey questions that will help you better understand your customers and increase customer loyalty in 2019.
In this guide, we teach you how to measure your customer retention rate, how to improve it, and how to use it to grow your business.
Everything you need to know about Net Promoter Score (NPS). Learn how NPS helps you measure and improve customer satisfaction.
U.S companies lose $75 Billion per year due to low customer satisfaction. Learn how to flip the income curve by measuring and improving customer satisfaction.
Why does your software company have to grow fast?
NPS sounds like a great idea...but does it deliver on helping to build a profitable business?