Paying customers aren't always happy customers

Measure customer sentiment with Thermostat one question NPS and CSAT surveys.
No subscription required, only pay when you survey.

Start each morning with a deeper understanding of your customers

NPS

Easily implement Net Promoter Score® to track customer loyalty and build a customer-centric culture.

CSAT

Use Customer Satisfaction surveys at crucial customer lifecycle moments such as after responding to a support ticket or making a purchase.

Collect Feedback

Each survey's optional feedback box allows collection of qualitative data along with tools to organize and respond.

Fair pricing

The best pricing in the industry. Pay only for the surveys you administer each month. Have a month you don't survey in? Pay nothing.

Tech-free implementation

Survey your customers via email or links, directly through Thermostat, with no IT assistance required.

We're here for you

Need a hand? Our support team is available to provide advice and assist with implementation.

Email

Upload your customer emails to Thermostat and survey them instantly or evenly over time.

Sign Up To Try It

Popup

Embed the survey into your website or SaaS app with full control over branding and popup frequency.

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Link

A good old HTML link you can use anywhere. Pop a survey onto Twitter, post one on Slack, infinitely flexible.

Try It

Instantly send surveys via API, native integrations, and through actions in over 1,000 apps via Zapier.

Connect

Clear Reporting

All the information you need about your customers on one simple screen, with integrated filtering and comparisons.

Customer Sat Focus

Unlike general purpose survey tools, Thermostat creates reports tailored to NPS and CSAT.

Filters

View your data by custom field, date, and meta information like country.

No Limits

We store your data forever making it easy to watch trends over the years.

Easy Comparison View

The report page integrates a comparison view allowing you to see your customer scores from multiple angles at once.

Segments

The comparision graphs make it easy to understand customer satisfaction by segments such as paid vs trial, high spend vs low spend, acquisition date, and more.

Morning Update

Start your morning with an email from Thermostat detailing your survey's change in your score and the latest feedback.

Daily or Weekly

Choose to receive the morning updates on a daily or weekly basis.

Define Your Fields

Store any additional metadata with each response. Text, numbers, dates, and lists are all supported.

Segment By Custom Fields

Providing custom fields allows Thermostat to display your scores broken down by field values.

Gather Qualitative Data

Optionally ask customers for feedback on their score, or change the question to meet your goals.

Track Important Feedback

Quickly star important feedback making it easy to find later.

Filter

Quickly filter feedback by score type, date, custom fields and more to find exactly what you need.

Reply

Quickly respond to feedback to start a conversation with customers.

Optionally Anonymous

Configure surveys to collect scores and feedback without any additional customer meta data such as name or email.

Provide The Right Message

Adjust the feedback question and thank you message shown after a survey is completed based on the score of the response.Ask your biggest fans for a testimonial, provide support to people who are unhappy.

The Right Ask

Change the question based on the responders score or choose to not ask for feedback at all.

Reply via Email

Quickly email back customers regarding their feedback. They'll receive a copy of their feedback for context as well.

Your Email Address

Set the reply-to email address so that replies to your responses are delivered directly to you or your support team.

Automatic Drip Surveys

Upload your customer emails and we'll email a percentage of them every day based on your survey frequency and spending limits. Create a continuous feedback loop.

Instant Surveys

Manually email a survey to your customers on demand.

Make It Yours

Customize the survey emails with your logo and descriptive text.

Your Email Address

Set the reply-to email address so that replies to your responses are delivered directly to you or your support team.

Use Your Own Email

Want to send survey emails out through your own internal system, Mailchimp, Shopify, or some other solution? No problem, we provide you with the basic HTML template you can customize and embed into your own email solution.

Perfect for SaaS/E-Commerce

Let our embed automatically survey your customers as they use your application. Customers are surveyed based on the frequencies and budget you set.

Theme

Modify the colors to match your brand all through our user interface.

Works Everywhere

Use a good old fashioned link anywhere you want to survey. Display it on a screen at a conference, post it in a forum, on Twitter, in an email.

Data Collection

Pass in data such as email address, name, and custom field values to collect all the data.

Full Control

Never spend more than you expect by limiting the maximum number of people to survey per day.

Complete Visibility

Check on your current spend at any time on the account billing page.

Make It Your Own

Theme your survey page to match your brand with custom colors, logo, and background images.

Embed Theme

Match the embed popup to your brand's colors.

Celebrate Your Success

Optionally share your results publicly with full controls on if passive and detractor feedback should be shared. See an example.

Social

Links to your share page provide dynamically generated images making your page look great when previewed on social media, in Slack, and elsewhere.

Full API

Send surveys and access survey results programmatically to create tight integrations with your website, e-commerce store, or mobile app.

Zapier Integrations

Use Zapier to connect Thermostat with over 1,000 services such as MailChimp, Salesforce, and more.

Concierge Service

The easiest way to start surveying your customers. We'll work with you to customize your survey, help import customer data if needed, and get you actionable results ASAP. We'll even move your data from other survey tools, all free of charge. Request a consultation.

Hassle Free Guarantee

If you're unhappy with Thermostat for any reason in the first 60 days we'll refund any charges you've incurred. Hassle free.

Pay for only the surveys you send


surveys / month

Free!
price / month

Estimate:
  • No monthly subscription
  • Pay only when you survey
  • Full budget controls
  • Hassle free implementation
  • 30 free surveys a month
  • Survey multiple products
Surveys / Month Cost Per Survey
Up to 30
Free!
30 to 500
$0.10
500 to 1,000
$0.05
Over 1,000
$0.02

Holiday Rush Example

In December you send 8,000 surveys. All other months you send 1,000 surveys.
12 Month Cost Example
$212 in December, $72 other months
$1,004
Other Survey Tools
12 months at $249/month
$2,988

Continuous Drip Example

You use our javascript embed to survey your SaaS app users continuously. Each month you survey 200 users.
12 Month Cost
$17 a month
$204
Other Survey Tools
12 months at $49/month
$588

Quarterly Example

You send 8,000 surveys four times a year. You send no surveys any other months.
12 Month Cost
$212 four times a year
$848
Other Survey Tools
12 months at $249/month
$2,988

Help Desk Example

You answer 3,000 support requests a month and send a survey follow-up to each.
12 Month Cost
$112 a month
$1,344
Other Survey Tools
12 months at $149/month
$1,788