NPS software optimized for high-velocity feedback

Quickly and continuously confirm that your decisions are building customer loyalty.

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One Question

There's no need to bother your customers with long surveys. Thermostat's Net Promoter Score (NPS) surveys are just one question and an optional feedback box.

One Number to Track

Your surveys create a single Net Promoter Score (NPS) score. One number for you to track. One number that anyone in your organization can understand and utilize.

Four Ways to Administer NPS Surveys

Email

Upload your customer emails to Thermostat and survey them instantly or evenly over time.

Sign Up To Try It

Popup

Embed the survey into your website or SaaS app with full control over branding and popup frequency.

Try It

Link

A unique URL you can pop onto Twitter, post in Slack, or add to a newsletter.

Try It

API +

Instantly send surveys via API, native integrations, and through actions in over 1,000 apps via Zapier.

Connect

Thermostat NPS Software Tour

With Thermostat NPS software you get a simple, flexible, and powerful NPS survey platform.

Clear Reporting

All the information you need about your customers on one simple screen, with integrated filtering and comparisons.

Customer Sat Focus

Unlike general purpose survey tools, our Net Promoter Score (NPS) software creates reports tailored specifically to the Net Promoter System.

Filters

View your data by custom field, date, and meta information like country.

No Limits

We store your data forever making it easy to watch trends over the years.

Easy Comparison View

The report page integrates a comparison view allowing you to see your customer scores from multiple angles at once.

Segments

The comparision graphs make it easy to understand customer satisfaction by segments such as paid vs trial, high spend vs low spend, acquisition date, and more.

Morning Update

Start your morning with an email from the Thermostat Net Promoter Score (NPS) software detailing your survey's change in your score and the latest feedback.

Daily or Weekly

Choose to receive the morning updates on a daily or weekly basis.

Define Your Fields

Store any additional metadata with each response. Text, numbers, dates, and lists are all supported.

Segment By Custom Fields

Providing custom fields allows Thermostat to display your scores broken down by field values.

Gather Qualitative Data

Optionally ask customers for feedback on their score, or change the question to meet your goals.

Track Important Feedback

Quickly star important feedback making it easy to find later.

Filter

Quickly filter feedback by score type, date, custom fields and more to find exactly what you need.

Reply

Quickly respond to feedback to start a conversation with customers.

Optionally Anonymous

Configure surveys to collect scores and feedback without any additional customer meta data such as name or email.

Provide The Right Message

Adjust the feedback question and thank you message shown after a survey is completed based on the score of the response.Ask your biggest fans for a testimonial, provide support to people who are unhappy.

The Right Ask

Change the question based on the responders score or choose to not ask for feedback at all.

Reply via Email

Quickly email back customers regarding their feedback. They'll receive a copy of their feedback for context as well.

Your Email Address

Set the reply-to email address so that replies to your responses are delivered directly to you or your support team.

Automatic Drip Surveys

Upload your customer emails and we'll email a percentage of them every day based on your survey frequency and spending limits. Create a continuous feedback loop.

Instant Surveys

Manually email a survey to your customers on demand.

Make It Yours

Customize the survey emails with your logo and descriptive text.

Your Email Address

Set the reply-to email address so that replies to your responses are delivered directly to you or your support team.

Use Your Own Email

Want to send survey emails out through your own internal system, Mailchimp, Shopify, or some other solution? No problem, we provide you with the basic HTML template you can customize and embed into your own email solution.

Perfect for SaaS/E-Commerce

Let our embed automatically survey your customers as they use your application. Customers are surveyed based on the frequencies and budget you set.

Theme

Modify the colors of your Net Promoter Score (NPS) survey form to match your brand.

Works Everywhere

Use a good old fashioned link anywhere you want to survey. Display it on a screen at a conference, post it in a forum, on Twitter, in an email.

Data Collection

Pass in data such as email address, name, and custom field values to collect all the data.

Make It Your Own

Theme your survey page to match your brand with custom colors, logo, and background images.

Embed Theme

Match the embed popup to your brand's colors.

Celebrate Your Success

Optionally share your results publicly with full controls on if passive and detractor feedback should be shared. See an example.

Social

Links to your share page provide dynamically generated images making your page look great when previewed on social media, in Slack, and elsewhere.

Campaign Integrations

Synchronize your customers via direct integrations with Stripe, Mailchimp, ConvertKit, and Drip. Synchronized customers will be email surveyed on the schedule you define.

Maximum Flexibility

Instantly send surveys, add emails to campaigns, receive response results and more in over 1,500 applications via Zapier.

Full API

Send surveys and access survey results programmatically to create tight integrations with your website, e-commerce store, or mobile app.

Zapier Integrations

Use Zapier to connect Thermostat with over 1,000 services such as MailChimp, Salesforce, and more.

Let's get started with Thermostat NPS Software

Simple, all-inclusive pricing.

Free

Pro

Premium

Enterprise

Monthly pricing $ 0 free forever $ 49 /mo billed monthly $ 99 /mo billed monthly $ 199 /mo billed monthly
Users 1 1 5 25
Surveys 1 5 20 50
Monthly Surveys Administered 200 /mo 2,000 /mo 5,000 /mo 10,000 /mo
Administer surveys via a variety of methods
Link
Embed
Email -
API -
All the features you need
Response History 4 Months Forever Forever Forever
Full Reporting
Daily Snapshot Email
Custom Theming
Integrated Sharing
Respond to Feedback -
Custom Fields -
API Access -
Integrations -
Zapier -
We're here to help
Email Support
Priority Email Support -
Phone Support - -
Concierge Onboarding - - -

Free

Free forever
Start

Pro

$49 per month
Start

Premium

$99 per month
Start

Enterprise

$199 per month
Start

30 Day Money Back Guarantee

If you're unhappy with Thermostat for any reason in the first 30 days we'll refund your purchase. Hassle free.

Pricing FAQ

Do you offer plans larger than Enterprise?

Yes, we have plans up to 60,000 surveys a month. If you need a larger plan please contact us and we'll be happy to work with you.

Do you have a free software trial?

Not currently, but feel free to sign up for the free plan to get started. You can always move up to a paid plan in the future.

When am I billed?

You'll be billed as soon as you sign up on a paid plan and every month/year thereafter. You can cancel at anytime.